Terms of service

OVERVIEW
Welcome to Antastic Tom! The terms "we", "us" and "our" refer to Antastic Tom. Antastic Tom operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Antastic Tom is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy here. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. 

SECTION 1 - ACCESS AND ACCOUNT

You must be legally capable of entering into a contract to make a purchase from Antastic Tom. If you are under 18, please ask a parent or guardian to place an order on your behalf. When using the Services or placing an order, you must provide information that is accurate, current and complete, including any contact, billing and delivery information required to process your order. If you create or use a customer account, you are responsible for keeping your login details secure and for activity carried out through your account. Please contact us if you believe your account has been accessed without your permission. You must not misuse the Services, provide false information, or use another person's account without their permission.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase goods or services from Antastic Tom. We may decline an order before it is accepted, for example where a product is unavailable, payment cannot be authorised, delivery restrictions apply, or there is an obvious error in pricing or product information. Your order is accepted when we confirm acceptance of the order. Payment may be taken before or at the point your order is accepted. Please contact us as soon as possible if you wish to change or cancel an order before it has been dispatched. Where an order has already been dispatched, any applicable cancellation or return rights will continue to apply. For qualifying distance purchases, consumers normally have the right to cancel within 14 days after receiving the goods without giving a reason. Certain products, services or digital content may be subject to exceptions provided by law. Where an exception applies, this will be made clear where required. Returns, refunds and cancellations are also subject to our Refund Policy. Nothing in these Terms limits or excludes your statutory consumer rights.

SECTION 4 - PRICES AND PAYMENT

Prices shown on our website are the prices payable for the products unless otherwise stated. Any taxes that we are required to include in the advertised price will be included. Delivery charges are additional unless expressly stated otherwise and will be shown or calculated before you place your order. For international orders, additional import duties, taxes or customs charges may apply. Where we collect these charges at checkout, they will be shown before you place your order. Where they are not collected by us, you may be responsible for charges imposed by the destination country. Prices, promotions and discounts may change from time to time, but changes will not affect an order that we have already accepted. You must provide accurate and complete payment and billing information and be authorised to use the payment method supplied. If an obvious pricing or payment error is identified before an order is accepted, we may contact you to correct the error or decline the order. We will not charge a different price without your agreement.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times shown on our website are estimates unless we expressly state otherwise. We aim to dispatch and deliver orders within the times shown. Unless a different delivery period has been agreed, goods will be delivered without undue delay and no later than 30 days after the contract is entered into. Goods remain at our risk until they come into your physical possession, or the physical possession of a person you have identified to receive them. If you independently arrange delivery using a carrier that we did not offer as a delivery option, risk passes to you when the goods are handed to that carrier. Delivery may occasionally be delayed by circumstances outside our reasonable control. Where appropriate, we will contact you and take reasonable steps to minimise the effect of the delay. Orders containing live ants are also subject to our Live Ant Delivery information, including weather and animal-welfare considerations. Nothing in this section affects your statutory rights.

SECTION 6 - INTELLECTUAL PROPERTY

The content made available through the Services, including our original text, photographs, videos, graphics, branding, product designs and other materials, is owned by Antastic Tom or used by us with permission and may be protected by copyright, design rights, trade marks and other intellectual property rights. You may access and use the Services for your personal, non-commercial use. Unless permitted by law or expressly authorised by us, you must not copy, reproduce, modify, distribute, republish, sell or commercially exploit our protected content or materials without our prior written permission. Nothing in these Terms transfers ownership of any intellectual property rights to you. Third-party names, logos, brands and other intellectual property remain the property of their respective owners. Shopify's name, logo and related intellectual property belong to Shopify or its licensors. Nothing in this section restricts any use that is permitted by applicable law.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Antastic Tom is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Antastic Tom. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Antastic Tom, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Antastic Tom.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy here for more details on how we, Shopify, and our partners use your personal information. 

SECTION 11 - REVIEWS AND FEEDBACK

If you submit a review, suggestion, comment, photograph or other feedback to Antastic Tom, you remain the owner of any intellectual property rights you have in that content. Where you submit content for publication or promotion, you give Antastic Tom a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for the purposes of operating, improving and promoting Antastic Tom and its products and services. You must only submit content that you have the right to provide and that does not infringe another person's rights or contain unlawful, misleading or malicious material. We may choose whether to publish submitted content and may remove content where we reasonably believe it is unlawful, misleading, abusive, irrelevant or otherwise inappropriate. Submitting feedback does not create an obligation for us to pay compensation or implement any suggestion. Nothing in this section transfers ownership of your content to Antastic Tom.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

We take reasonable care to ensure that information on our website is accurate, but occasional typographical errors, technical errors or omissions may occur.We may correct website content, product information, availability, pricing or other errors when they are identified. Where an error is identified before an order has been accepted, we may correct the error or decline the order. Where an error is identified after an order has been accepted and materially affects the agreed product, price or other important part of the contract, we will contact you and explain the issue. We will not materially alter an accepted order without your agreement unless permitted or required by law.If we are unable to fulfil an accepted order as agreed, we will provide any refund or other remedy required by applicable consumer law. Nothing in this section affects your statutory consumer rights.

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Antastic Tom, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 - SUSPENSION AND TERMINATION

We may suspend or restrict your access to the Services where we reasonably believe that you have seriously misused the Services, engaged in fraudulent or unlawful activity, attempted to interfere with the operation or security of the website, or materially breached these Terms. Where appropriate, we will give you reasonable notice and an opportunity to resolve the issue before suspending or terminating access. We may act without prior notice where there are serious grounds requiring immediate action, including suspected fraud, security risks or unlawful activity. Suspension or termination of access to the Services does not remove any rights or obligations relating to orders or contracts that have already been accepted. If we cancel an accepted order or contract where you are not at fault, any payment due to be returned to you will be refunded in accordance with your legal rights and our Refund Policy. Nothing in this section affects your statutory consumer rights.

SECTION 16 - WEBSITE INFORMATION AND PRODUCT RIGHTS

We take reasonable care to keep the information on our website accurate and useful. However, general ant-keeping guidance, care information and other educational content is provided for general information and may not be suitable for every species, colony or individual circumstance. Product descriptions, specifications and photographs are provided as accurately as reasonably possible. Minor differences may occur where products are handmade, manufactured in small batches or updated over time, provided that this does not materially change the product from what was described. Nothing in these Terms excludes or limits the rights you have under consumer law. Goods supplied by Antastic Tom must meet the standards required by applicable law, including requirements relating to satisfactory quality, fitness for purpose and matching their description where those rights apply.

SECTION 17 - LIABILITY

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights. if we breach these Terms, we are responsible for loss or damage that is a foreseeable result of that breach or of our failure to use reasonable care and skill. We are not responsible for loss or damage that is not a foreseeable result of our actions or breach. If you purchase products as a consumer, we do not exclude or limit any liability that cannot legally be excluded or limited. Products sold through Antastic Tom are intended primarily for personal ant-keeping use. We are not responsible for business losses, including loss of profit, revenue, business opportunity or data, where a product has been purchased for personal rather than commercial use. Nothing in this section affects your statutory rights.

SECTION 18 - YOUR RESPONSIBILITIES

You must use the Services lawfully and must not use them in a way that infringes the rights of another person, causes deliberate damage to the Services, or involves fraudulent or unlawful activity. You are responsible for losses that we reasonably incur as a direct result of your deliberate unlawful use of the Services or a deliberate breach of these Terms. Nothing in this section requires you to compensate us for losses that arise from our own breach, negligence or failure to comply with applicable law, and nothing in this section affects your statutory consumer rights.

SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER AND AGREEMENT

If we do not immediately exercise or enforce a right under these Terms, this does not mean that we have given up that right. These Terms, together with the policies and information expressly referred to in them, form part of the agreement between you and Antastic Tom. Nothing in this section excludes or overrides any product description, information, representation or other term that applicable consumer law treats as part of the contract. If any part of these Terms conflicts with a right that cannot legally be excluded or restricted, that legal right will take priority. Nothing in this section affects your statutory consumer rights.

SECTION 21 - TRANSFER OF RIGHTS

We may transfer our rights and obligations under these Terms to another person or organisation, for example as part of a transfer or sale of the business, provided that doing so does not reduce your rights or protections under the contract. Where a transfer would materially affect you, we will provide reasonable notice where appropriate. You may transfer any rights you have under these Terms where the law allows you to do so. You must not transfer obligations under an accepted order or contract to another person without our agreement. Nothing in this section affects your statutory consumer rights.

SECTION 22 - GOVERNING LAW

These Terms and any contract between you and Antastic Tom are governed by the laws of England and Wales. If you are a consumer, this does not affect any mandatory legal rights or protections that apply to you because of where you live. If you live in England or Wales, legal proceedings may be brought in the courts of England and Wales. If you live elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the United Kingdom where you live. Nothing in this section limits any rights you have under applicable consumer law.

SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO THESE TERMS

We may update these Terms from time to time, for example to reflect changes to our Services, business practices or applicable law. The current version of the Terms will be available on our website. Changes to these Terms will generally apply to future use of the Services and to orders placed after the updated Terms take effect. An order or contract that has already been accepted will normally remain subject to the Terms that applied when it was accepted. We will not use a later change to reduce rights or materially alter obligations under an existing contract unless the change is required by law or you agree to it. Where a change materially affects an ongoing relationship with you, we will provide reasonable notice where appropriate. Nothing in this section affects your statutory consumer rights.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at antastictom@gmail.com.
Our contact information is posted below:
Antastic Tom
antastictom@gmail.com
Business address and trader information: Business Information