Returns & Refunds

If something is wrong with your order, please contact us and we will help put it right.

Because Antastic Tom products are designed for use with live ant colonies, feeders, food, water, substrate, and nest materials, returned items must be clean, unused, complete, and safe to handle.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible.

Please include:

• Your order number
• A short explanation of the issue
• Clear photos of the item
• Photos of the packaging if the parcel arrived damaged

Once we have reviewed the issue, we will advise on the next step. Depending on the situation, this may be a replacement, repair, refund, or another suitable solution.

Order Cancellations and Unused Returns

If you wish to cancel an order or return an item, please contact us within 14 days of receiving your order.

Returned items must be unused, clean, complete, and in a resaleable condition.

We cannot accept returned items that have been used with ants, feeder insects, food, honey, sugar water, protein jelly, water, soil, sand, substrate, nest media, gypsum moisture, or other colony materials, unless the item is faulty or we have specifically asked you to return it.

Please do not send anything back before contacting us.

Items That May Not Be Suitable for Return

Some items may not be suitable for return once opened, handled, assembled, exposed to moisture, or used in an ant keeping setup.

This includes items that are contaminated, marked, damaged, incomplete, modified, or no longer suitable to be safely resold.

If an item has been handled beyond what is necessary to inspect it, or if it has lost value because of use, damage, contamination, or missing parts, any refund may be reduced to reflect that loss in value.

Custom or Personalised Items

Custom or personalised items cannot usually be returned unless they are faulty, damaged, or not as described.

This includes items made to a specific requested size, colour, design, or custom specification.

Digital Downloads

Free digital downloads do not need to be returned.

If Antastic Tom offers paid digital products in the future, the refund terms for those products will be shown on the relevant product page.

Return Postage

For unused returns, customers are responsible for return postage unless agreed otherwise.

If an item is faulty, damaged, incorrect, or not as described, please contact us first so we can advise on the correct next step.

Returned items should be packaged carefully. We recommend using a tracked postal service so you have proof of return.

Refund Timing

Once a return has been received and checked, any refund due will be processed as soon as possible.

Refunds are usually returned to the original payment method. Your bank or payment provider may take additional time to show the refund in your account.

How to Contact Us

To report a problem or request a return, contact us before sending anything back.

Email: antastictom@gmail.com

Please include your order number and a short explanation of what has happened.

Your Statutory Rights

Nothing on this page affects your statutory rights.