Report a Product Issue

Something not quite right with your Antastic Tom equipment? Whether it's a damaged item, a connector that doesn't fit, an unexpected problem or a possible safety concern, please let me know.

I design and make much of the equipment myself, so your feedback helps me put things right and improve future batches. You can also report issues with accessories I've supplied.

What can I report?

  • Damage or defects: broken, cracked, sharp or faulty components.
  • Fit or compatibility: connectors, tubing, lids or other parts that don't fit as expected.
  • Problems in use: concerns about hydration, containment, feeding accessories or how an item works.
  • Potential safety concerns: anything you think could cause harm to a person, animal or property.
  • Other product feedback: something that could be improved, even if nothing has gone wrong.

Tell me what happened

Use the contact form below. To help me investigate, please include as much of the following as you can:

  1. Product: which item you're reporting.
  2. Order number: if you have one (not essential).
  3. Type of issue: damage, compatibility, performance, safety or something else.
  4. Details: what happened, when you noticed it and how the product was being used.

Have photos? The form below doesn't accept attachments. Mention that you have them and I'll reply by email so you can send them across.

Possible safety issue? Please stop using the affected item if you can do so safely, and keep it away from children or pets as appropriate. If ants are housed in the item, prioritise their welfare and avoid unnecessary disturbance. Let me know as soon as possible so I can investigate.

What happens next?

I'll review what you've reported and get back to you directly. Where appropriate, I'll help with troubleshooting, a replacement, a return or a refund. I also use reports to identify problems that might affect other customers.

Reporting an issue here doesn't affect your statutory consumer rights.

Just have a general question? You can also use the Contact / Support page.

For setup, heating, containment and small-part precautions, see our Product Safety & Enclosure Suitability information.