Delivery Information

Antastic Tom is a small UK-based ant keeping brand. Orders are packed carefully and sent from the United Kingdom.

Most products are ant keeping equipment, nests, outworlds, inserts, accessories, or downloadable resources. Live ants and starter colonies are available on selected product pages for UK delivery only and are subject to separate dispatch and delivery requirements.

UK Delivery

We currently deliver physical products within the United Kingdom only.

• Royal Mail Tracked 48 — £3.99: For nests, outworlds, accessories and other orders without live ants.

• Royal Mail Tracked 24 — £6.00: Required for orders containing live ants, including when equipment is purchased alongside them.

The appropriate delivery service is applied automatically at checkout. Delivery times are estimates, not guarantees.

Equipment orders are normally dispatched within 1–2 working days unless made to order. Live ants are dispatched Monday to Thursday only when weather and postal conditions are suitable. Dispatch may be delayed to protect animal welfare.

International shipping is temporarily paused, with no confirmed reopening date.

For full details, see our Live Ant Delivery and Arrival information.

International Delivery

International delivery may be available to selected countries at checkout.

International shipping costs vary depending on destination, parcel size, and parcel weight. The final shipping price will be shown at checkout before you place your order.

Please note that international orders may be subject to customs duties, import VAT, taxes, handling fees, or other local charges. These charges are set by the destination country and are the customer’s responsibility.

International delivery times can vary. Customs checks, local postal delays, and seasonal pressure can all affect delivery once the parcel has left the UK.

Order Processing

Orders are processed as quickly as possible, but Antastic Tom is not a large warehouse operation. The aim is to pack items properly rather than rush them out badly.

If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Packaging

Products are packed to protect them during normal delivery. Some items may be lightweight, printed, acrylic, gypsum-based, or made from multiple parts, so packaging may vary depending on what you order.

Please check your parcel carefully when it arrives, especially if the outer packaging looks damaged.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible.

Please include:

• Your order number
• A photo of the damaged item
• A photo of the outer packaging
• A photo of the inside packaging, if possible

This helps us understand what happened and, where needed, raise the issue with the delivery provider.

Missing or Lost Orders

If your order has not arrived within the expected delivery window, please contact us and we will look into it.

Postal delays can happen, especially during busy periods, but we will help check the status of your order and advise on the next step.

Incorrect Delivery Details

Please check your delivery address carefully before placing your order.

If you notice a mistake, contact us as quickly as possible. If the order has not yet been dispatched, we may be able to update the address. If the parcel has already been dispatched, we may not be able to change where it is being delivered.

Questions About Delivery

If you are unsure whether Antastic Tom can deliver to your country, or you need help before ordering, please get in touch before placing your order.

Email: antastictom@gmail.com